cancellation, reschedule, & refund policy

we prioritize clarity and respect for everyone’s time.
this page explains how cancellations and reschedules work for runs, rentals, and training,

policy at a glance

• cancellations must be made at least 24 hours before the scheduled start time
• late cancellations and no-shows are non-refundable
• court rentals follow a tiered refund structure
• tardiness does not extend session time
• late reschedules may incur a fee

this policy applies to open runs, court rentals, and all player development services, unless otherwise stated.

CANCELLATION RULES

cancellations must be completed at least 24 hours before the scheduled start time.

any cancellation made within 24 hours of the session start time, or any no-show, is absolutely non-refundable.

this policy helps keep availability fair and prevents last-minute disruptions.

court rental refund policy

court rental cancellations follow a tiered refund structure based on how far in advance the cancellation is made:

• full refund for cancellations made 48+ hours before the reservation start time
• 50% refund for cancellations made 25–47 hours before the reservation start time
• no refund for cancellations made within 24 hours of the reservation start time

rescheduling rules & fees

rescheduling is allowed, but late reschedules incur a fee to protect scheduling integrity.

player development services & court rentals

reschedule requests made within 24 hours of the session start time will incur a $50 rescheduling fee.

open runs

reschedule requests made within <2 hours of the run start time will incur a $15 rescheduling fee.

reschedule requests made within >2 hours of the run start time are complimentary.to reschedule, use your confirmation email link or contact us directly.

managing court rental, small group, & private training sessions

all court rentals, small group training, & private training sessions can be managed by logging onto the client portal.

tardiness policy

tardiness for court rentals, player development services, and open runs does not result in an extension of service duration.

sessions begin and end at their scheduled times to remain fair to all participants.

owner cancellation disclaimer

reservations may be canceled at the discretion of the owner.

if a reservation is canceled by atlas hoops, the booking will always receive a full refund, regardless of timing.

important note

all policies apply equally to:

• open runs
• court rentals
• private training
• small group training
• camps (unless otherwise stated on the camp registration page)

frequently asked questions

does this policy apply to all services?
yes. this policy applies to open runs, court rentals, private training, small group training, and camps (unless otherwise stated on a specific camp registration page).

can i avoid fees by rescheduling early?
yes. reschedules made at least 24 hours before the session start time do not incur a fee.

why are these policies strict?
these standards ensure fairness, consistency, and a high-quality experience for everyone involved.

final note

atlas hoops values structure, respect, and clarity.
these policies exist to protect the experience — not to create friction.

if you have questions or unique circumstances, please reach out.